Refund & Cancellation Policy

Vuork (operated by Vuork S.R.L.) sells credits — a prepaid balance you spend on paid actions such as tailored CVs, cover letters, interview briefings and in-depth match analysis. Credits are a one-time purchase, not a subscription: there is nothing that auto-renews and no recurring plan to cancel.

Because credits are one-time top-ups, there is no recurring subscription to cancel. You can stop using Vuork and delete your account at any time from your settings; deleting your account removes your data as described in the Privacy Policy. Deleting your account does not, by itself, refund any unused credits (see section 3).

Credits are digital goods that can be used as soon as they are purchased, so purchases are generally final and non-refundable. Even so, we review refund requests case by case and refund where it is fair — including:

• a charge you do not recognize or did not authorize;
• a duplicate charge or a billing error;
• credits you were unable to use because of a fault on our side.

We generally cannot refund credits that have already been spent. Refunds, when approved, are for the unused balance.

Vuork sells through Paddle.com, our Merchant of Record and authorized reseller. Payments and any approved refunds are handled by Paddle and returned to your original payment method; they may take a few business days to appear. Paddle’s buyer terms also apply to your purchase.

Nothing in this policy limits any refund or cancellation rights you may have under the consumer law of your country. Where the law grants a right of withdrawal for digital content, note that spending credits begins performance and may end that right — we will always honor what the law requires.

Email us at hola@vuork.com with your account email and the purchase in question, and we’ll help.